Refund policy

We hope that you will be delighted with your premium Dear Naomi purchase. We only accept refund or exchange with wrong items received and faulty/damaged products.  

• For a Refund or an Exchange - the product returned must be in a new, unused and resalable condition.
• Please raise your claim within 7 days after you receive the order.  We do not accept any claims after 7 days period.  

To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt). 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dearnaomifashion@gmail.com.

To start a return, you can contact us at dearnaomifashion@gmail.com. Please note that returns will need to be sent to the following address: 1/14 Greystoke Court, Berwick VIC 3806

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dearnaomifashion@gmail.com.

*Please note that a change of mind purchase is not eligible for a refund or an exchange.